FAQ

We have answered some of your most frequently asked questions. If you can’t find what you are looking for please contact a member of the Young’s Foods team.

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I don’t have time to use an app, the way I usually order is quicker for me.

Not only do you have your personal shopping lists already set up in the app (your frequently purchased products) allowing you to place your full order in a matter of clicks, you can order any time that suits you!

Did you receive our invitation email with your login details (account only)?

YES – Once you have downloaded the app, login using the details provided and initial password we sent over on the invite.

NO – Can I take the best email for you and I can get you invited today. Once you receive your login details you can start using the app to order straight away.

Yes, simply download the app onto your device as you would with a mobile. Our new app is available on both Android and Apple devices.

Yes, we also have a desktop version available which can be accessed with the same login details on your invite, but we do recommend taking advantage of mobile if you can as you’ll find it far quicker if you’re not office based.

You can even start your order on the desktop and add from the app for the same order and vice versa – same platform, same basket!

No problem. You can get a temporary password by using the Forgot your password link on the login screen. You can then reset it with a password of your choice.

Yes. You can either provide me the email of the person you’d like to add to the account and I’ll invite them or you can invite them yourself from My Setup on the menu – add the email to additional users and their login details and password will be sent right over.